To create new knowledge base article from the main menu click on the item Knowledge Base->Articles then a new window will be opened and click on the top left button ...

In case you don’t need the knowledge base on the customers are there is an option to disable the kno...

To create new knowledge base article from the main menu click on the item Knowledge Base->Groups then a new window will be opened and click on the top left button New Group. Group Name – Giv...