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  • Auto Close Tickets

    2023-09-16 00:29:21
    Monkey CRM offers you the ability to auto close inactive tickets for a certain time. This option is located in Setup->Settings->Cron Job->Tickets, you can enter time number of ...

  • Setup Ticket Form

    2023-09-16 00:31:42
    Embeddable ticket form in Monkey CRM is a predefined form for tickets added in version 1.8.0 which you can add to your websites with an iframe and when a user submits the form the ticket will au...

  • Allow access to tickets to non-staff members

    2023-09-16 00:36:45
    By default access to tickets to none staff members will be disalowed. If you need want to allow access go to ...

  • Ticket Services

    2023-09-16 00:41:04
    Ticket services is a feature in Monkey CRM that allows your customer to select to what service/product this ticket is related when opening a new ticket. ...

  • Translating ticket priorities and ticket statuses

    2023-09-16 00:49:28
    Ticket priorities and ticket statuses are stored in the database, however, with Monkey CRM you have the ability to translate them based on their ID. Note that changing the name from the admin area won’t ...

  • Private staff notes

    2023-09-16 00:51:09
    To add private ticket note open the ticket and click on the Notes tab from on top.Ticket notes are only visible to staff members so they can collaborate together if multiple assistance is required....

  • Allowed file extensions

    2023-09-16 00:58:30
    For the support feature allowed file extensions are separated from the global system allowed file extensions. To configure the support ticket file extensions navigate to Setup->Settings->Support-> All...